Complications for Practitioners?
One enrolled agent said that while the idea of ending NTEU representation at the IRS might appeal to some, the consequences could further impair tax practitioners’ ability to serve their clients.
“I can understand the draw of de-unionizing the workforce, in that with lower wages and benefits, it would be possible to have more warm bodies on the line to answer the phones and bring that wait time down,” said Crystal Stranger, president of 1st Tax and author of the 2014 book The Small Business Tax Guide, in an e-mail.
“However, this will be challenging to taxpayers and professionals for two main reasons,” Stranger said. “First, retention of experienced agents will likely go down and the new agents will be less well trained in tax law, lowering the quality of service and accuracy of the application of the tax rules. Secondly, agents will feel more pressured for performance and will be less willing to work with taxpayers to resolve matters in mutually beneficial ways.”
Full article by William Hoffman at: